Returns & Refunds policy

Effective Date: December 27, 2025

At Tienova Group LLC, we want you to love your purchase. If you are not completely satisfied, we are here to help.

Returns & Exchanges

Eligible items may be returned or exchanged within 7 days of delivery.

To be eligible for a return or exchange, items must:

• Be unused, unwashed, and unworn

• Be in original condition with all tags attached

• Not be damaged due to customer handling

Items that do not meet these conditions may not be accepted.

Non-Returnable Items

The following items are not eligible for return or refund:

• Items that show signs of wear, washing, or alteration

• Items damaged after delivery due to improper handling

• Final sale or promotional items (if applicable)

We reserve the right to refuse any return that does not comply with this policy.

Return Process

To initiate a return or exchange, please contact our customer support team before sending any items back.

📧 support@tienovagroup.com

Once your request is approved, you will receive return instructions.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Returned items should be sent to the following address:

30 N Gould St Ste N

Sheridan, WY 82801

United States

We recommend using a trackable shipping service. We are not responsible for items lost or damaged during return transit.

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to the original payment method within a reasonable processing time. Shipping fees are non-refundable unless the return is due to our error.

Contact Us

If you have any questions regarding this Returns & Refunds Policy, please contact us at:

📧 support@tienovagroup.com

📧 billing@tienovagroup.com